Effective Date: 31 August 2025
Foodeasy Bhutan (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when using our food delivery mobile app and website. This Privacy Policy explains how we collect, use, store, and safeguard your data.
1. Information We Collect
We may collect the following types of information when you use Foodeasy Bhutan:
- Personal Information: Name, phone number, email address, delivery address, and payment details (processed securely through third-party providers).
- Order Information: Items ordered, delivery preferences, order history.
- Location Data: Collected with your consent to provide accurate delivery.
- Device & Usage Data: IP address, device type, app usage, and browsing details.
2. How We Use Your Information
We use your information to:
- Process and deliver your food orders.
- Provide customer support and improve services.
- Send you updates about orders, promotions, and important notifications.
- Ensure security, prevent fraud, and comply with legal obligations.
3. Sharing of Information
Your data may be shared only with:
- Delivery Partners & Restaurants to fulfill your orders.
- Payment Gateways/Processors to handle transactions securely.
- Service Providers for hosting, analytics, or technical support.
- Legal Authorities when required by applicable law.
We do not sell or rent your personal data to third parties.
4. Data Retention
We keep your personal data only for as long as it is needed to deliver our services or comply with legal requirements. You may request deletion of your account at any time.
5. Security
We apply industry-standard safeguards, including encryption and secure servers, to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of receiving promotional messages.
- Withdraw consent for location sharing.
7. Children’s Privacy
Foodeasy Bhutan does not knowingly collect or solicit information from individuals under the age of 18.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Continued use of the app after updates means you accept the new terms.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
📧 support@foodeasybh.com